Please read this agreement carefully before using the Service. By using the Service, clicking “agree”, or otherwise assenting to this agreement you agree to be bound by it. If you are agreeing on behalf of your employer or another entity, you represent that you have the authority to bind them. If you have a written agreement with EnrouteAI for these services, that agreement governs and this one does not apply.
This agreement is between Enroute Inc., a Delaware corporation doing business as EnrouteAI (the “Company”, “we”), and the customer agreeing to it (“Customer”, “you”).
It covers your access to and use of the enrouteai.com website, the EnrouteAI web application, any bid pricing or related work described on an order, and any mobile applications we provide (together, the “Service” or “Services”).
These terms
We may update these terms in the future. Typically such changes clarify a term or link to an expanded policy. Whenever we make a significant change we refresh the date at the top of this page. When you use the Services, now or in the future, you are agreeing to the latest terms.
If at times we do not exercise or enforce a right or provision of these terms, that is not a waiver of it. These terms contain a limitation of our liability. If you violate them, we may terminate your account.
Account terms
- You are responsible for the security of your account and password, and for ensuring your users do the same. We are not liable for loss or damage from your failure to meet this obligation. We recommend two-factor authentication and may require it.
- You may not abuse the Services for any purpose, and may not permit your users to.
- You are responsible for all content and activity under your account, including that of your users.
- You must be a human. Accounts registered by bots or other automated methods are not permitted.
Payment, refunds, and plan changes
- If you use a free version of one of our Services, we do not charge you for any reason.
- For paid Services with a free trial, the trial length is stated when you sign up. After the trial you pay in advance to keep using the Service. If you do not pay, the account is frozen until you do, and an account frozen for a while is queued for cancellation.
- Upgrading from a free plan to a paid plan charges your card immediately and starts the billing cycle that day. Other plan changes take effect from the next billing cycle.
- Fees exclude taxes, levies, and duties. Where required, we collect and remit them; otherwise they are your responsibility.
- Refund terms are stated on your order.
Uptime, security, and privacy
- Your use of the Services is at your sole risk. We provide them on an “as is” and “as available” basis. We do not offer service-level agreements for most Services, though we take uptime seriously.
- We may temporarily disable an account whose usage far exceeds that of other customers. We will contact the account owner first, except in rare cases where the usage is degrading the Service for others.
- We protect your data through backups, redundancy, and encryption, and enforce encryption for transmission from the public internet. In some edge cases data may move within our own network unencrypted.
- Files you upload for us to price, and the lanes, volumes, and rates in them, are used to do that work and to reply to you. They are handled under our Privacy Policy.
- When you use the Services you entrust us with your data. We access it to help with support requests you make; when an automated process stops partway through; to review logs and metadata for the security of your data and the Services; and, if necessary, as part of an abuse investigation.
- As a United States company with our data infrastructure in the United States, we share customer data only when compelled by a US government authority with a legally binding order or a proper request under the Stored Communications Act, or in limited emergency circumstances.
- We use third-party vendors and hosting partners for the hardware, software, networking, storage, and related technology needed to run the Services.
Copyright and content ownership
- All content posted to the Services must comply with US copyright law.
- We do not pre-screen content, but reserve the right, in our sole discretion, to refuse or remove content available via the Service.
- The Company or its licensors own all right, title, and interest in the Services, including all intellectual property rights, and you obtain no ownership rights by using them. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design without our express written permission. Use of the Company's or a Service's logos for promotion requires permission, which we may rescind if you violate these terms.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, or access to them, without our express written permission.
Features and bugs
We design the Services with care, based on our own experience and on feedback from customers. No service pleases everybody, and we make no guarantee that the Services will meet your specific requirements or expectations.
We test features before shipping them, and like any software the Services will have some bugs. We track reported bugs and work through the priority ones, especially anything related to security or privacy. Not every reported bug will be fixed, and we do not guarantee error-free Services.
API terms
We offer application programming interfaces (“APIs”) for some Services. Any use of an API, including through a third-party product, is bound by these terms plus the following:
- We are not liable for damages or losses resulting from your use of the API or of third-party products that access data through it.
- Third parties may not use the API in an application that remotely records, monitors, or reports a Service user's activity, inside or outside the applications. We decide, in our sole discretion, whether an integration violates this rule, and such an integration must be removed.
- Abusive or excessively frequent API requests may result in temporary or permanent suspension of your account's API access. We decide what counts as abuse or excess. We will try to warn the account owner first; if your usage could cause or has caused downtime, we may cut off access without notice.
Liability
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use of or inability to use the Services; (ii) the cost of procuring substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received or transactions entered into, through the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; or (v) any other matter relating to these terms or the Services, whether as breach of contract, tort (including negligence, active or passive), or any other theory of liability.
Contact
Questions about these terms go through our contact page.